Privacy Policy

This Privacy Policy explains how Lizaro Casino collects, uses, discloses, and protects personal information when you use our website and related services. We aim to be clear about the data we handle and your rights. By using our services you agree to the practices described in this policy. If you do not agree, please do not use our services.

Information We Collect

We collect information that is necessary to create and maintain your account, verify your identity, provide our services, and comply with legal obligations. Types of information we may collect include:

• Account and contact information: your name, email address, username, telephone number, and postal address.
• Identity and verification data: identity documents, photographs or selfies used to confirm your identity, and any information provided during verification checks.
• Profile and preference data: language preferences, communications preferences, and any information you add to your profile.
• Device and usage data: IP address, device identifiers, browser type, operating system, pages visited, feature usage, and technical diagnostics.
• Support and communication records: correspondence with our support team and notes about support interactions.
• Marketing and consent choices: records of consents you give for marketing and promotional communications.

How We Use Your Information

We use personal data for clear, specific purposes. These include:

• Creating and managing your account and profile.
• Verifying your identity and eligibility to use our services.
• Providing and improving our services, features, and user experience.
• Operating customer support and responding to your inquiries.
• Detecting and preventing fraud, abuse, or other unlawful activity.
• Complying with legal and regulatory obligations.
• Sending transactional messages and, where you consent, marketing communications.
• Enforcing our terms, resolving disputes, and protecting our rights, property, and users.

Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA) and other jurisdictions with similar laws, our lawful bases for processing include:

• Performance of a contract: processing necessary to provide our services and manage your account.
• Legal obligation: processing required to comply with laws, regulations, and requests from authorities.
• Legitimate interests: processing for fraud prevention, network and information security, service improvement, and enforcing our terms, provided those interests do not override your rights.
• Consent: where you have given clear permission, such as for marketing communications and certain tracking technologies. You can withdraw consent at any time.

Sharing and Disclosure of Personal Data

We may share personal information with third parties only as needed to operate our service and meet legal requirements. Examples include:

• Service providers: companies that provide support services such as identity verification, technical hosting, analytics, and customer support on our behalf.
• Regulators and law enforcement: when required by law, to respond to legal requests, or to protect rights and safety.
• Business transfers: in connection with a sale, merger, reorganization, or similar corporate transaction.
• Legal and compliance partners: where disclosure is necessary to comply with legal obligations or to prevent fraud and other unlawful activities.

Where we share data with service providers, we require contractual safeguards to protect your information and limit use to the purposes we specify.

Verification and Identity Checks

To help meet regulatory and safety obligations we may collect identity documents and verification data. We use this information to:

• Confirm your identity and eligibility to use our services.
• Prevent fraud, impersonation, and other abuse.
• Comply with applicable laws and regulatory obligations.

We process verification information with care and limit access to teams and providers who need it to perform verification and compliance tasks.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our services, analyse usage, and deliver relevant information. You can control cookie settings through your browser and, where available, our preference tools. If you block certain cookies, some features may not function as intended.

Data Retention

We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the reason for processing. When information is no longer required, we will securely delete or anonymize it.

Security

We implement reasonable technical and organizational measures designed to protect personal data from unauthorized access, loss, misuse, or disclosure. These measures are periodically reviewed and updated. No system is completely secure, so we encourage you to protect your account credentials and notify us promptly if you suspect unauthorized access.

International Transfers

Your information may be processed or stored in countries other than your country of residence. Where this involves transfers subject to data protection rules, we use appropriate safeguards such as standard contractual clauses, and we take steps to ensure an adequate level of protection for your data.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data. These commonly include:

• The right to access the personal data we hold about you.
• The right to correct inaccurate or incomplete data.
• The right to request deletion of your personal data where we have no legal reason to retain it.
• The right to restrict or object to certain processing activities.
• The right to data portability where applicable.
• The right to withdraw consent for processing activities that rely on consent.
• The right to lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise your rights or ask questions about your personal data, contact us at the address below. We will respond in accordance with applicable law and may require verification of your identity before processing certain requests.

Communications and Marketing

We may send you service-related messages and, where you have consented, promotional communications. You can opt out of marketing messages at any time by following unsubscribe instructions in those messages or by contacting us. We will retain records of your marketing preferences to respect your choices.

Responsible Use and Support

We may use personal information to promote safer and more responsible use of our services. This can include monitoring account activity to identify patterns that suggest problematic behaviour and offering support or tools to help you manage usage. If you request assistance or self-exclusion measures, we will process the related data to honour your request.

Children and Minors

Our services are intended for persons who meet the minimum legal age required in their jurisdiction. We do not knowingly collect personal data from individuals who do not meet that age. If we become aware that we have collected personal data from a minor without appropriate consent, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy with an updated effective date. Significant changes that affect your rights will be communicated via the contact information we hold for your account or by prominent notice on our site.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us by email:

[email protected]